Refund, Return & Cancellation Policy

At Nolya, we want you to feel confident shopping with us. Every product purchased through our website is covered by our 30-day satisfaction trial, including sale and discounted products.

Our 30-Day At-Home Trial

You have 30 days from delivery to try your purchase and decide whether it suits you.

If you’re not satisfied, contact us within that period to arrange a return and receive a refund of the product purchase price.

Our trial applies to all products on our website:

• Opened and used products are eligible.

• Sale and discounted purchases are included.

• You do not need to demonstrate a defect or provide before-and-after photographs.

• Original packaging is helpful but is not required.

Please return the product with its included accessories, where applicable. For skincare or other consumable products, return the container and any remaining contents.

If items in your order arrive separately, each item’s trial starts on its own delivery date.

Your return request must reach us within 30 days of delivery. The product does not need to arrive back at our return address within that same period.

Return Postage

For Australian orders, Nolya pays return postage for returns under our 30-day trial. We provide a prepaid return label and instructions.

Please contact us before posting your return so we can arrange the correct label and return address.

For orders delivered outside Australia, please contact us before purchasing to confirm return postage arrangements.

For international returns under our 30-day trial, customers are responsible for return postage.

How to Start a Return

1. Email info@nolyacare.com or use our Contact Us page.

2. Include your order number or another proof of purchase and identify the product you wish to return.

3. We will provide return instructions and, for Australian orders, a prepaid return label.

4. Pack your return securely and retain your postage receipt or tracking details until your refund is complete.

You may share feedback about your experience, but an explanation of dissatisfaction is not required to use the trial.

Refunds

After receiving your trial return, we will refund the full amount you paid for the returned product to your original payment method.

For sale or discounted purchases, this means the actual discounted amount paid.

We will email you when your refund has been processed. Your bank or payment provider may take additional time to display the funds.

We will not substitute store credit for your refund unless you choose to accept it.

Damaged, Defective, Incorrect, or Misdescribed Products

If your product arrives damaged, is defective, is incorrect, or does not match its description, please contact us with your order number or proof of purchase and details of the issue.

We may request photographs or arrange to assess the product.

Where Australian Consumer Law applies:

• For a major failure, you may choose a refund or replacement.

• For a minor failure, we will arrange a remedy within a reasonable time, generally a repair at no cost. Further rights apply if the problem is not resolved within a reasonable time.

• We will cover reasonable return postage costs for products confirmed to have a fault covered by consumer guarantees.

These rights apply to sale and discounted products. They are not limited to our 30-day trial, and original packaging is not required to make a consumer-guarantee claim.

Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible and within four hours of placing it.

We begin processing orders promptly. Cancellation or change requests can only be accommodated within that four-hour window if processing has not already begun.

Once processing has started or the four-hour window has passed, we may be unable to cancel or change your order.

If we confirm a cancellation before dispatch, we will refund the amount paid for the cancelled products and any delivery charge attributable solely to those products.

If cancellation is no longer possible, you can request a return after delivery under our 30-day trial. Nolya pays return postage for Australian trial returns.

These arrangements do not limit any statutory cancellation or refund rights.

Your Consumer Rights

Our 30-day satisfaction trial is additional to your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded.

Contact Us

For returns, refunds, cancellations, or assistance, email info@nolyacare.com or visit our Contact Us page.

Please include your order number, if available, so we can help you more quickly.