Shipping & Delivery Policy

We look forward to getting your Nolya products to you. Below you’ll find our delivery estimates, shipping information, and how to arrange a return.

Shipping Costs

We offer free shipping Australia-wide.

International shipping charges may apply and will be displayed at checkout before you complete your purchase.

Processing and Delivery Times

We usually process orders within 1–2 business days.

Estimated delivery is 4–14 calendar days from the date you place your order, including processing time.

Delivery times are estimates, not guaranteed arrival dates. Your location, public holidays, carrier delays, and international customs processing may affect delivery.

If your order has not arrived within the estimated timeframe, please contact us at info@nolyacare.com so we can help.

Orders with Multiple Products

Items in the same order may arrive separately because they may be dispatched from different warehouses.

If your products arrive on different dates, each product’s 30-day trial begins on its own delivery date.

Our 30-Day At-Home Trial

Every product purchased through our website is covered by our 30-day satisfaction trial, including sale and discounted purchases.

You may open and use your product during the trial. If you’re not satisfied, contact us within 30 days of delivery to arrange a return.

Original packaging is helpful but is not required. Please return included accessories where applicable. For skincare or other consumable products, return the container and any remaining contents.

Your return request must reach us within the 30-day period. The returned product does not need to arrive back with us within that same period.

Return Postage

Australian trial returns: Nolya pays return postage and provides a prepaid return label. We will not deduct return postage from your product refund.

International trial returns: Customers are responsible for paying return postage. Please contact us for return instructions and the correct address before sending your item. We recommend a tracked service and keeping your postage receipt.

These trial-return arrangements do not limit any rights you may have regarding faulty, damaged, incorrect, or misdescribed products.

How to Arrange a Return

Email info@nolyacare.com or visit our Contact Us page.

Please include:

• Your order number or another proof of purchase.

• The product you wish to return.

• Whether you are using the 30-day trial or reporting a product issue.

We will provide return instructions and, for Australian trial returns, a prepaid return label.

After receiving your trial return, we will refund the product purchase price to your original payment method.

Faulty, Damaged, or Incorrect Products

If there is a problem with your product, please contact us so we can help arrange an appropriate remedy.

Your rights under Australian Consumer Law are additional to our voluntary trial. They are not limited to 30 days and do not require products to be unopened or in their original packaging.

See our Refund, Return & Cancellation Policy for full details.

Need Help?

Email info@nolyacare.com or use our Contact Us page. Include your order number, if available, so we can assist you more quickly.